The economic expansion has ignited a flame below the electrical construction market, sparking an explosion of opportunities for the nation’s Top 50 electrical contractors.
“When the market appeared to be recovered, our clients held on as long as they could,” says John Boncher, president and CEO of Cupertino Electric, Inc. (No. 7), San Jose, Calif. “Once they realized that the recovery was real, they released the hounds, and there was a building explosion.”
Since mobile devices are so commonplace in our personal lives, we expect the same functionality in our work lives. This has become a challenge for distributors. In particular, many distributors are seeing rising expectations among their customers for faster and better service, wherever they—or their customers—are based. To meet these expectations, you need to ensure that your employees—wherever they are—can access your business system, and communicate quickly and efficiently with customers and employees at other locations....More
There’s no question eCommerce has changed the distribution landscape.
· It’s changed how you find, engage, and retain customers
· It’s changed your relationship with customers and the skills your people need to serve them
· It’s become a necessary business tool...More
In recent years, distributors have seen their markets drastically change with new competitors and new product categories appearing almost daily, and customers wanting to change the way they buy products and services. And when markets change, distributors must change....More