Reel-O-Matic has formed a strategic alliance with DOC Machine Tool Services to provide nationwide 24-hour/7-day-a-week customer care and technical support service for Reel-O-Matic equipment.

“Our alliance with DOC answers our customer's most frequently asked question: ‘How do we service our equipment infield?’” said Terry Simmons, Reel-O-Matic's president.

Local service is provided by trained professionals in electronics, hydraulics, pneumatic, mechanical and electrical application specialties. Field service requests are handled by DOC's service dispatch center or through Reel-O-Matic's customer care department.

DOC's certified technicians can be on site within 24 hours. With more than 170 field technicians available, Reel-O-Matic and DOC are now providing a higher level of service to customers at a cost-effective rate with minimum down time. Field service technicians will receive Reel-O-Matic OEM training and technical documentation of Reel-O-Matic equipment.

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