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REEL-O-MATIC OFFERS 24-HOUR SUPPORT Feb 1, 2005 12:00 PM Reel-O-Matic has formed a strategic alliance with DOC Machine Tool Services to provide nationwide 24-hour/7-day-a-week customer care and technical support service for Reel-O-Matic equipment. “Our alliance with DOC answers our customer's most frequently asked question: ‘How do we service our equipment infield?’” said Terry Simmons, Reel-O-Matic's president. Local service is provided by trained professionals in electronics, hydraulics, pneumatic, mechanical and electrical application specialties. Field service requests are handled by DOC's service dispatch center or through Reel-O-Matic's customer care department. DOC's certified technicians can be on site within 24 hours. With more than 170 field technicians available, Reel-O-Matic and DOC are now providing a higher level of service to customers at a cost-effective rate with minimum down time. Field service technicians will receive Reel-O-Matic OEM training and technical documentation of Reel-O-Matic equipment. Got an Item for Bulletin Board? It's easy to have your company included in the pages of Electrical Wholesaling's Bulletin Board. It's as simple as submitting a description and photographs. Some of the subjects covered in Bulletin Board include:
Send pertinent information to Sarah Tobaben Dolash, Managing Editor, 9800 Metcalf Ave., Overland Park, KS 66212. Or you may e-mail information to sdolash@primediabusiness.com. All electronic photos should be in “jpg,” “tif” or “eps” format at no less than 300 dots per inch. Questions? Call (913) 967-1796. Acceptable Use Policy blog comments powered by Disqus |
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