Epicor Software Corp., Dublin, Calif., forged a strategic alliance aimed at enhancing customer relationship management (CRM) and sales force automation (SFA) capabilities for the company's Prophet 21, Eclipse and Prelude system customers. The alliance with Tour de Force CRM Inc integrates the Tour de Force CRM application with Epicor's enterprise resource planning (ERP) systems for distributors.

Epicor has provided its own embedded CRM capabilities for years, and says the SFA and business intelligence features provided by Tour de Force complement those offerings.

“Prophet 21 CRM is a great fit for the majority of distribution organizations and includes a wide range of functionality to better manage contacts, marketing activities, and sales force automation,” said Kevin Roach, executive vice president and general manager, ERP Americas for Epicor. “Through our alliance with Tour de Force CRM, we now will also bring to market a best-in-class solution for distribution organizations with more advanced needs, such as appointment and expense tracking, event marketing and project management.”

The Tour de Force CRM solution includes mobile access to sales force automation tools and information, and the ability for distributors to configure the system to their specific processes.