Cerro Wire LLC, Hartselle, Ala., announced an update to its reel completeness guarantee. The improved guarantee is effective for all of the company's SLiPWire wire in sizes of one AWG and larger produced after Jan. 1, 2011. Footages on standard reels of SLiPWire, which were previously guaranteed to be within +/- .75 percent, are now guaranteed to be within +/- .50 percent of the tagged footage.
If the footage falls below that range, Cerro Wire will either give the customer credit for the omitted product or replace the missing wire. In addition, Cerro Wire will also reimburse the customer for reasonable, direct, out-of-pocket labor costs incurred as a result of the shortage. The guarantee does not include responsibility for any consequential, incidental, or indirect damages, costs or expenses, including lost profits or revenue, the company says.
“The customer should not see more than one in twenty reels not actually marked zero-to-finish length,” said Rick Bennett, Director of Quality for Cerrowire Electrical Distribution. “The others will be within guaranteed tolerance.”