Hospitals and other health-care facilities are a niche market offering electrical distributors special sales opportunities for some very good reasons: the continuing expansion and construction of these facilities, the specialized electrical equipment they require, the tremendous amount of data cabling and other high-grade signaling systems installed in these buildings, and the demographic fact that as the United States' population as a whole ages, more of these facilities will be necessary.
Several thousand hospitals, medical buildings, outpatient care centers, doctor's offices, clinics and other facilities exist in the United States. Although several indicators that measure the construction of health-care facilities are forecasting single-digit growth during 2002, it's still a market on the move.
The 2002 National Estimates Dodge Construction Potentials, developed by F.W. Dodge of McGraw-Hill Inc., New York, pegged the construction activity of health-care facilities for 2002 at 83 million square feet, a modest 4 percent increase from 2001. The 2001-2002 Construction Outlook published by FMI, Raleigh, N.C., forecasts some gradual increases in the construction of privately owned hospitals and nursing homes, over the next few years. The report says that construction of these facilities will increase to $6.65 billion this year, from $6.57 billion in 2001, a 1.2 percent increase, and an increase of 4.7 percent to $6.96 billion in 2003.
While the order that a contractor or facilities manager brings to an electrical distributor for a hospital job may not look much different from the list of materials they buy for other commercial jobs, some important differences exist for the health-care market. Tight National Electrical Code (NEC) regulations on installations in these facilities and some key trends influence the electrical products purchased. Let's take a closer look at these important factors in the health-care market.
With all the consolidation in the hospital market and the changes in health-care coverage, hospital administrators, purchasing managers, engineering supervisors and other key buying influences are always looking for ways to slash their operating costs. Like many of your customers, hospitals have trimmed maintenance staffs and are looking for products that require less maintenance, last longer and cost less to install.
This presents electrical distributors with a great opportunity to sell energy-efficient electrical products in this market because much of a hospital operates 24-hours-a-day, seven-days-a-week, driving up energy costs. In the cost-conscious health-care market, you can easily prove to customers that an energy-efficient retrofit can save tens of thousands of dollars in the facilities' electrical bills and pay for itself from these savings in two to three years.
Not only are large medical facilities ripe for energy upgrades, smaller doctors' buildings, nursing homes and other buildings are prime targets, too.
Before making your pitch, make sure you see an upgrade through a customer's eyes. While lighting equipment, motors and other electrical loads can account for more than 30 percent of a building's energy usage, the customer may also be thinking about nonelectrical upgrades to improve the building's energy efficiency, such as replacing inefficient air-conditioning units, windows and adding new insulation. Unless electrical distributors work with energy-services companies (ESCOs), which are very active in this market, they only offer part of the total solution that the customer needs.
An offshoot of the trend toward increasing cost-consciousness is the growth of group purchasing consortiums. Operating in some ways similar to the buying/marketing groups in the electrical market, these purchasing groups allow hospitals to pool their purchases of medical supplies, office equipment and maintenance supplies to get volume discounts.
One of the best ways to learn about the types of products that your customers may purchase for installation in hospitals and other health-care facilities is to peruse the NEC's Article 517 — Health-care Facilities. After a few paragraphs, you will soon realize the NEC has such stringent requirements on electrical installations in health-care because these systems power equipment that's used in critical-care areas, such as operating rooms, intensive-care units or other areas where an electrical-system malfunction can affect the health of the patient. Here are the products that the NEC regulations affect most:
Hospital-grade and tamper-proof receptacles
A familiar Code requirement in health-care facilities is the use of hospital-grade plugs and receptacles. Marked with a green dot, these receptacles are designed to take a lot of punishment so they do not malfunction in what could be life-or-death situations. Before launching a new hospital-grade receptacle several years ago, Pass & Seymour/Legrand, Syracuse, N.Y., did extensive market research on how hospitals buy wiring devices. From this research, the company estimated the average hospital purchases 50 to 75 hospital-grade wiring devices a month, or about 900 per year. The company also found that because of the extensive modernization and renovation of hospitals, the average hospital wing is reworked every five to eight years and that 2,500 devices may be purchased and installed each time.
The NEC requires these wiring devices for the entire wiring systems of hospitals and for the patient-care areas of other medical facilities such as clinics, dentists' offices, outpatient facilities and the examining rooms of doctors' offices. An additional requirement for specialized wiring devices exists for pediatric and psychiatric locations, where receptacles must be tamper proof to prevent patients from inserting pins, pieces of wire and other objects into the outlet.
Many areas of health-care treatment centers are exposed to wet or damp conditions, so GFCI circuits are a must. Some of the applications for GFCI equipment in these facilities include standard bathroom applications, dialysis facilities, laboratories, treatment areas involving whirlpools or other types of hydrotherapy, laundries, kitchens and boiler rooms.
Hospitals have extensive backup systems for a very good reason — patients' lives depend on equipment functioning at all times. All hospitals must have emergency generators ready to provide power to critical-care areas very quickly if the primary power system is disabled or shuts down for any reason.
EC&M magazine, Electrical Wholesaling's sister publication, ran an article several years ago that illustrates this point. An electrical contractor who installed the emergency-power system for the wing of a new hospital in California forgot to connect the backup system to the automatic transfer switch, which detects a downed circuit and switches to emergency power within seconds. The problem was discovered when a lightning strike knocked out power to the grid servicing the hospital. Fortunately, no patients were hurt when the emergency power did not kick in.
Hospitals require monstrous amounts of data on patients, billing, supplies, scheduling and other applications unique to the health-care market. If your company is into datacom, you are that much more valuable to customers in this market.
Other low-voltage wiring
Few industrial or commercial applications use as much low-voltage wiring as medical facilities. Nurse-call systems, intercoms, fire alarms and smoke detectors are just a few of the low-voltage wiring systems they rely upon.
Future sales opportunities
Industry observers expect health-care facilities to continue adding onto their computer and communications systems to improve access to patient data and treatment options, cut down on paperwork and make it easier to respond to emergency situations.
For instance, in some intensive-care units, computerized “infusion pumps” administer medicine to patients. A computer monitors the amount of medicine that these pumps administer. Computers are also replacing the manual collection of patient records and treatment charts. This cuts down on the errors that can occur with manual transcriptions of this information.
Communications systems also promise future sales opportunities. Nurse-call systems, intercoms, medical-alert devices, security monitors and other communications systems are all being refined so signals can be monitored from a central point, such as a nursing station. All of these trends translate into sales opportunities for electrical distributors in datacom products and low-voltage wiring and components for signaling systems, and give them yet another reason to get involved with this growing market segment.
The Health-Care Market
PROTECT & DIRECT
- Surface and under-floor wiring systems
- Conduit fittings
- Cable tray & related equipment
- Boxes & enclosures
- Poke-through fittings
- Wire & cable
- Bus duct & related equipment
- Wiring devices
- Portable cord
- GFCI equipment
- Pole-line hardware
- Ground equipment
- Load centers
- Circuit breakers
COMPUTERS & COMMUNICATIONS
- Voice/data cabling & related supplies
- Fire alarm systems
- Signaling equipment
- UPS systems
- Surge suppressors
- Building management systems
- Satellite dishes and cabling
LIGHTING LOADS & SUPPLIES
- Lighting controls
- T-8 lighting systems
- Lighting fixtures
- Occupancy sensors
- Sports & theater lighting
- Exit lighting
- Outdoor lighting
- Vandal-proof lighting fixtures
- HVAC systems
- HVAC controls
- Replacement breakers, fuses, motors & relays
- Wiring devices
- Portable cord
- Screws, nuts & bolts
TOOLS OF THE TRADE
- Tool boxes
- Hand tools & power tools
- Cable-pulling lubricant
- OSHA lockout/tagout devices
- Gloves, hard hats & work clothing
- Electrical tape, wire markers, fasteners & cable ties
- Security systems
WHERE TO FIND THE BUSINESS
Don't drive past other opportunities to sell electrical products on your way to a sales call at the local hospital. Here are a few examples of other medical facilities that need much of the same equipment that you sell to hospitals.
Cat-scan or radiology facilities
Doctor's offices (single or group practice)
Who to talk with:
The most common titles of purchasers of electrical equipment at the larger medical facilities include: