Your new 20-something salesperson doesn't enjoy the after-hours schmoozing with customers that was always such a big part of sales. That bright new hire in the marketing department who you thought would be part of your team forever quits after just nine months.
Unusual? No. According to several experts on the changing demographics of the U.S. workforce, lack of company loyalty and an aversion to old-time pressing the flesh are two of the defining traits of the “buster generation” (born 1969 to 1978) and “netster generation” (born 1979 to 1988).
At the annual meeting of the National Association of Wholesaler-Distributors, Washington, D.C., held Jan. 31-Feb. 2, Marilyn Moats Kennedy, founder and managing partner, Career Strategies, Wilmette, Ill., said distributors need to realize that while the younger generation enjoys socializing with peers their own age, an age barrier can exist between them and baby boomers (born 1946 to 1959). She says this communications disconnect will affect how baby boomers train the younger generation to be salespeople. “You have to script netsters ruthlessly for sales,” she said.
Kennedy also warned NAW members (who are mostly ‘pre-boomers’ born 1934 to 1945 or baby boomers) that busters and netsters don't place the same importance as baby boomers on job longevity, retirement benefits and team play. Instead, she said they're motivated by a flexible work environment and time off. She said managers must learn to motivate “cross-generationally” because they probably now have several different generations working at their companies, in contrast to the recent past, when the majority of employees were either baby boomers or pre-boomers. “One size does not fit all, so it's best to vary the rewards system,” she said. “Pre-boomers and baby boomers are motivated by money, and the younger groups of employees by time off.”
Another speaker at the NAW meeting, Dr. Stephen Happel, an economics professor at Arizona State University, believes members of the generation born after 1983, sometimes called “generation Y” or the “millennial generation,” are free spenders, a trait he says will drive sales for boomers' companies and help fuel the U.S. economy. “The consumption demographics couldn't be much better with generation Y and the millennials,” he said. “Seventy percent of the gross domestic product is consumption spending.”
The younger generation will grow up in a very different distribution world because of the wave of acquisitions sweeping not only the electrical market but also many other distribution-based lines of trade. In his presentation, “Financial investment in wholesale: A green light in 2006,” James Miller, managing director and principal, Brown Gibbons Lang and Co., Cleveland, offered an investment banker's perspective on acquisition activity in the distribution industry.
Miller said that in 2004 more than 80 financial buyers were actively evaluating acquisition opportunities in the wholesale-distribution world, compared to less than three dozen who had interest in 1999. In 2005, these private-equity firms had raised more than $170 billion in buy-out funds, compared with $42.2 billion in 2004. Many of these firms are putting these funds to work, he said, as financial buyers have reported acquisitions of 35 distributors in 2005. Those acquisitions had cumulative sales of more than $38 billion. In contrast, only three distributors were bought by financial buyers in 2000, he said.
Meeting attendees were glad to hear from several speakers that 2006 should be a good year for the wholesale-distribution industry. Arizona State's Happel said the western states will continue to lead the United States in growth. Nine of the 10 leaders in percent increase in GDP from October 2004 to October 2005 were in the western United States (only Florida was not in the region).
Secretary of the Treasury John Snow, who was on hand at the NAW annual conference to accept NAW's Distinguished Leadership Award from NAW President Dirk Van Dongen, was also bullish on the U.S. economy. He said a key reason for the economic growth of the past few years was the lower tax rate engineered by the Bush administration.